Service Desk not linking to Confluence

[Andrew ONeill]

Hello!

I am having an issue getting Service Desk to link to Confluence. On the Confluence side everything thing seems to be working. I can't seem to find why one side is working and not the other. They are both on the same server so its very strange. Has anyone seen this error before?

Andrew

[Shannon S]

Hello again, Andrew!

The issue here is that Service Desk isn't able to reach Confluence due to the connection being prohibited.

Have a look below: 

• Unable to connect to JIRA for authentication - Forbidden 403

1. JIRA does not include Confluence server IP address in JIRA User Server settings

2. JIRA has not whitelisted Confluence server or IP address, despite both of them located within same server. 

3. There is a proxy or firewall that blocks such access from Confluence to JIRA.

Have a look at that solution and let me know if you're able to get connected. If you continue to have trouble, can you confirm with us if either Jira or Confluence is behind a firewall, and if they're on separate servers?

Regards,

Shannon