It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desk not linking to Confluence

Hello!

 

I am having an issue getting Service Desk to link to Confluence. On the Confluence side everything thing seems to be working. I can't seem to find why one side is working and not the other. They are both on the same server so its very strange. Has anyone seen this error before?

 

Andrew

 

image.pngimage.pngimage.png

1 answer

0 votes

Hello again, Andrew!

The issue here is that Service Desk isn't able to reach Confluence due to the connection being prohibited.

Have a look below: 

  1. JIRA does not include Confluence server IP address in JIRA User Server settings
  2. JIRA has not whitelisted Confluence server or IP address, despite both of them located within same server. 
  3. There is a proxy or firewall that blocks such access from Confluence to JIRA.

Have a look at that solution and let me know if you're able to get connected. If you continue to have trouble, can you confirm with us if either Jira or Confluence is behind a firewall, and if they're on separate servers?

Regards,

Shannon

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

How is your team having fun and bonding, remotely, utilizing Confluence?

Thanks everyone for answering last week’s question. The winner of the random drawing from those who commented is: @LarryBrock I’ll contact you separately with your prize details. This wee...

283 views 9 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you