Organizational Admin

[Trevor Clark]

How do i find out who the organizational admins are so we can remove users?  I am an "admin" but I am unable to delete users as it is locked.

[Rob Little]

Hey Trevor

You can have a site or org admin navigate to admin.atlassian.com then to groups and search for 'org-admin' then 'show details' then the ... menu and you should see 'remove member from group' as an option.

You will need to know a site or org admin first... and you will need an org admin to remove another org admin.  Which becomes a bit of a chicken/egg dance.

If you have Confluence, as a product admin (if thats the type of admin you meant you were), you should be able to navigate to admin -> security -> global permissions, and you might be able to see the org-admin group mapped to confluence.  

If you have Jira, as a product admin (if thats the type of admin you meant you were), you can go to admin -> system -> security -> global permissions  and hopefully find the org-admins group listed, with 'view users' as an option.  

So to summarize, find one org-admin via above methods if you are a product admin, then reach out to that org admin to do other org-admin related deletions as you see fit

hope this helps

[Kristian Klima]

Hi @Trevor Clark 

'admin' can mean many different things but since you can't delete users and you don't know who the admin is, the best way is to contact your IT / DevOps dept and 

• ask who that might be
• ask if they can do what you need
• ask if there's a process to deal with that in future
• poke around if you could possibly get admin rights that would allow you to manage users in Confluence so they don't have to do that ever time you need to :) 

[Trevor Clark]

as far as i can see I am the only Administrator.