I am posting here because Atlassian support has been utterly useless with assisting us with this problem.
When one of my users tries to log in, they consistently get:
Oops, you've made a malformed request.
If you came here from a link we sent you, please contact support.
Moreover, when the user tried to contact support -- guess what -- they require him to log in. I logged in an filed a support request and just got frustrated with the generic "canned" responses that did not solve our problem. I have given up on support after a dozen back and forths, where they did not even come close to understanding the problem we are experiencing.
In my research, it seems that people have experienced this error before, but none of their forum posts have a resolution. Has anyone on this forum run into this, and if so, how did you resolve it?
Any help from the community is appreciated.
Why does the password stop working?
Also, could you give us the url? Copy and paste it in full from the email, but get rid of the first part (e.g. if it's https://aplaceyougo.com/jira/password/reset then we don't need the aplaceyougo.com bit)
Sorry to resurrect an old thread, but I hope this can help someone. We recently ran into a similar issue with the "Oops, you've made a malformed request" and found the issue to be with Internet Explorer (IE 11) where someone had added the *.atlassian.net domains to IE's Trusted Sites. Once we removed them, the issue went away.
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