New Confluence page not rendering properly in Firefox v70 Edited

[Kristen_Davis]

We tried the steps in below article without any luck. User is running Firefox Quantum v70. She is trying to create a new page in her Confluence space and is unable to add content or use the formatting bar. The following is true:

• Our Confluence server hasn’t been recently updated.
• The user has admin privileges in the space.

https://community.atlassian.com/t5/Confluence-questions/Confluence-will-not-display-correctly-in-Firefox/qaq-p/262832

Note: she can create a new page in Safari.

Is the next step to reinstall the browser?

Thanks!

Kristen

[Diego_Canto_Rodrigues]

Hello, @Kristen_Davis. Thanks for providing context on what has been tried to fix the situation.

As I understand, Confluence pages do not load as expected when editing it via Firefox Quantum v70. We can proceed as follows:

1. Check if other machines with the same browser version face the same issues.
2. Check if the issue is present with other Confluence users.
3. Check if disabling all Firefox add-ons change the current situation.
4. Check if the user is actually capable of editing already existing pages.

After checking this I say that we can try to reinstall the program and then check if the issue is still present.

Let us hear if this helps you with the current situation, Kristen!