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Missing page image

Deniz December 19, 2022

Hello!
The image on the page disappeared and the display is now like this:

8.png

 

This is what it looks like if you open the image:

 

9.png

Why could this happen? How to restore an image?

2 answers

2 accepted

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Answer accepted
Florian Bonniec
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 19, 2022

Hi @Deniz 

The image seems to be a link to the image on a remote website (lucid.app) but not an attachment in the page.

It seems that your confluence server cannot reach the image. It can be due to the fact that the image no longer exist on the remote server, you have no longer access to it or there is network issue between confluence server and remote server.

Have you add lucid.app domain to the allowlist of Confluence ?

 

Regards

Deniz December 23, 2022

Thank you! Understood what was the matter.

0 votes
Answer accepted
Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 19, 2022

HI @Deniz , you might want to get in touch with Lucidchart support directly.

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