Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
Level
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Knowledge base sub-category

Hi All!

We were able to organise our knowledge base through categories but is there a way to add sub-categories? This is so we can have separate but linked categories that might be related to the main category.

Let me know if it's possible to do this. Cheers!

 

 

3 answers

0 votes
Diego Atlassian Team Jan 28, 2019

Hello there Luis! Great to have you here in Community.

Could you clarify a few points for us:

  1. Are you on Confluence Cloud or Server?
  2. What are the categories you mentioned? Are they pages, spaces?
  3. What do you mean by linked to the main category?
  4. Are you able to share some screenshots of the structure that you are referring to?

Just a note:

Make sure that no sensitive information is displayed within those screenshots. The Community is a place where everyone can see the information posted.

Hi Diego!

 

Thank you very much for your response. Ill send you a photoshopped image I made to show you what I mean. Do you think this is possible to make in Jira Service Desk? Thanks so much for your help.

Screen1.png

Diego Atlassian Team Jun 18, 2019

Hey @Luis Rodriguez thanks for replying. I did not get a notification for your reply, hence the delayed response time.

This type of sub-category is not implemented in Jira Service Desk. With this in mind, I created this Feature Suggestion:

JSDCLOUD-8208 | Ability to create subcategories in Jira Service Desk Knowledge base categories

 

Let us know your thoughts on this Luis!

I have the same question. is there an answer?

Yael

Also would love to see something like this. Better yet, IMO it should use the same structure as the linked confluence pages.

There's also a limit of 20 categories which is going to be pretty limiting on building out a full knowledgebase.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence

⚡️NEW Group for Confluence Cloud Admins

Calling all Confluence Cloud Admins!  We created a new Community Group to support your unique needs as Confluence admins. This is a group where you can ask questions, access resou...

196 views 3 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you