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Keyboard shortcuts for Confluence headings don't work in Safari for Mac

John Alton Nov 03, 2013

Not able to use keyboard shortcuts to format headings in Safari for Mac.

Examples:

  • Cmd+1 should format the text to Heading 1
  • Cmd+2 should format the text as Heading 2

These keyboard combinations don't work in Safari for Mac—although they do work in Chrome for Mac and Firefox for Mac.

(Note: I've checked my system keyboard shortcuts, and these specific shortcuts are not being used for any other applications, which I thought might be causing a conflict.)

FYI: We're running Confluence v4.1 on production (where this is happening). We also run a dev instance of Confluence v5.2.3, where this issue is also presenting.

Anyone else experiencing this problem? Or know what could cause this to happen?

Thanks for any insights, thoughts, good mojo sent this way.

John

4 answers

1 accepted

3 votes
Answer accepted
Brian Jones Nov 12, 2013

The command-1,2,3 etc shortcuts in Mavericks Safari map to items in the Bookmarks > Favorites Bar. If your Favorites Bar is empty, the shortcuts will be non-actions. I'm not sure how to unset Safari's use of the shortcuts.

6 votes

Hi all,

I'm able to change headings in macOS Sierra (10.12.2) using Safari (10.0.2) with the keyboard shortcut cmd+ctrl+# where # is the number of the heading.

YMMV. I'm not sure how I enabled this and the shortcut doesn't work on a different user account of the same machine. Anyone have any ideas?

Bogdan Calmac Apr 18, 2017

This should be the accepted answer.

Alex Rzem Apr 17, 2018

I concur, this should be marked as the accepted answer.

1 vote
rambabu patina Nov 03, 2013

Is remaining shortcuts working in your safari browser?

Please check the "General Shortcuts" are enabled or not. Follow this steps: Browser --> 'Browse' menu --> Keyboard Shortcuts --> General --> Enable General Shortcuts mark as required.

John Alton Nov 03, 2013

hi, Rambabu -

Yep, General Shortcuts are enabled in Confluence.

And other keyboard shortcuts work in Safari/Mac. E.g., bullet (Cmd+Shift+B), numbered list (Cmd+Shift+N), bold, italic, underline.

John

rambabu patina Nov 04, 2013

Hi John.

The same problem has been cretaed in atlassian see https://jira.atlassian.com/browse/CONF-24804

Vote for the issue.

Thanks & Regards,

Rambabu

John Alton Nov 10, 2013

Thanks, Rambabu. I don't think this is the same issue I'm experiencing, though.

I'm using Safari v7 on Mavericks. As far as I can tell, the cmd+1 keyboard shortcut has been deprecated. (I can't find mention of it.)

0 votes
John Alton Nov 10, 2013

Thanks, Rambabu. I don't think this is the same issue I'm experiencing, though.

I'm using Safari v7 on Mavericks. As far as I can tell, the cmd+1 keyboard shortcut has been deprecated. (I can't find mention of it.)

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