JSD doesn't recognize text in a word or excel document

I've had all kinds of problems with the JIRA Service Desk not being able to pull information back from the Confluence Knowledge Base. The interesting thing is that all of the information needed is in the Knowledge Base already.

  1. I have documentation for 150 users that is similar in content but has a unique title per page and JSD pulls back any of the pages in random order, it doesn't even matter if I input the exact title
  2. I have documentation that is on word and excel documents, if JSD can display this information it should be able to search by it. So now I am stuck with 900+ microsoft documents that are displayed via macros but they cannot be search in the JSD.

Those are my most common two issues, I don't wanna go on a rant.

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Feb 06, 2019 in Confluence

Try out the new editing experience

Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...

1,116 views 59 8
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you