Included page content displays online but not in the exported PDF

[april showalter]

I have a page that uses the Include Page macro. The content displays perfectly online, but when I export the document to a PDF, the page displays "Unable to render include or excerpt-include. Could not retrieve page."

I've spent hours trying to figure out what is wrong and how to fix it.

Please advise.

[Brant Schroeder]

@april showalter 

There may be a chance your issue is related to a bug, but I'd like us to see if it's a permission or location issue that is causing this problem first.

• Could you please ensure the page that's within your excerpt doesn't have any permissions which would prevent the export from seeing it (Ensure there are no parent permissions either)?
• For the excerpt you're using, is the page you're referencing a child of the parent your exporting, or is the reference page located in another space?

[april showalter]

Thanks Brant. I double-checked and I have all permissions for all of the said spaces.

The page I'm referencing is a reference page located in another space.

Also want to mention that at one time it did work.

[Brant Schroeder]

@april showalter do you have access to the space and page that is being referenced?

[april showalter]

@Brant Schroeder Yes I do.

[Brant Schroeder]

@april showalter  Have you tried other browsers or clearing your cache?

[april showalter]

I haven't, but I can. I'll let you know the result after I try it.

[Brant Schroeder]

Was this issue resolved?

[april showalter]

@Brant Schroeder The issue is not resolved. I tried clearing my cache and using a different browser.