Images in cards disappear after refresh

thomas_gallois_ext
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December 6, 2024

Hello, 

Since yesterday, it seems that images in cards do not appear anymore. As you can see on the image below, the image next to Network is not there anymore. 
bug_confluence.png
I tried to reupload the image in the card, it works at first : bug_confluence_2.PNG
but then when you refresh, the image disapear again, and you can see in the settings that the image becomes a grey square :
bug_confluence_3.PNG
There's maybe a problem in the way the images are stored in Atlassian ? But it was working fine a few days ago. 
I also tried to recreate the page in which the card was built, same issue. 

Is there a way to fix this ?

Thank you for your time, 

Regards, 

Thomas

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Tomislav Tobijas _Koios_
Atlassian Partner
December 7, 2024

@thomas_gallois_ext Interesting. I'm experiencing the same issue when configuring Company Hub on one of our instances.

I couldn't find any open bug on JAC, so I've created a ticket with the Support team. I keep you updated here as well.

Cheers,
Tom

Tomislav Tobijas _Koios_
Atlassian Partner
December 10, 2024

Hey @thomas_gallois_ext ,

I've just got a reply from the support team on this matter and I'm forwarding it here:

Thank you for your patience as we worked on this issue.

I have been informed that a fix has been deployed today. Could you please check to see if the issue is resolved?

It seems to be working fine for me, but I would appreciate it if you could confirm as well.

Cheers,
Tom

thomas_gallois_ext
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December 10, 2024

Hello @Tomislav Tobijas _Koios_ ,

Yes it seems that it's working now, thank you so much for your help ! 

Cheers, 
Thomas

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