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How to notify users of tasks?

When I create a task in Confluence (with []) and assign it to a user with a mention (with @) and set a due date (with //), Confluence does not send any notification to the assigned user.

Am I missing anything?

Details

I have already verified all suggestions from similar question below:

https://community.atlassian.com/t5/Confluence-questions/When-I-assign-a-task-to-someone-do-they-get-an-email/qaq-p/449177

1 answer

Hello @Eugen Hofmann .

Do the users receive other mail notifications like content changes (creation/editing) when watching content?

If just @mentioning is not working, you can check Mail Queue (https://confluence.atlassian.com/conf74/the-mail-queue-1003129452.html) if there are any messages that are stuck in the queue for sending.

If all the mail notifications do not work, you can also check Mail Servers configuration - https://confluence.atlassian.com/conf74/configuring-a-server-for-outgoing-mail-1003129449.html

Thank you

Hello Andrey,

thank you for your response.

Unfortunately, I can not check by myself but have to raise a ticket to ask admins accordingly.

I'll get back as soon as I have a reply from them.

Hello Andrey,

I have been informed by our Confluence Admins that e-mailing is disabled completely and I assume I won't be able to change anything about it as I am working in a big organization.

Thank you for your support.

You may close this ticket.

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