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How do I link current confluence in a Production project to Production Sandbox?

Am trying to create a Sandbox which mirrors the data and setup of our current Production Project in JSM.  I want to mirror our Knowledge Base and have tried to set it up in Sandbox but on the first setp I get 'We're having trouble adding Confluence - this usually happens when a site is behind on payments'

I've checked and we're fully paid up - any ideas on what to do to get the Knowledge Base replicated?

Thanks!

Ian

2 answers

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marc -Collabello--Phase Locked-
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 21, 2023

My recommendation for this type of error is to try later again and/or contact Atlassian support directly.

Thanks, have now submitted a ticket

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Raja Shekher
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Sep 21, 2023

Hi @Ian Swinnerton - As this is related to Payment issue, please create a support ticket here with Atlassian: https://support.atlassian.com/contact/ 

 

Regards,

Raja

Thanks, have now submitted a ticket

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