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How come Atlassian emails never contain informations regarding the concerned organisation/site?

Antoine _Klee Group_
Contributor
March 4, 2025

Here is the email I just received:

Review your user tier limit for your Cloud Enterprise product

Hi Antoine, Your organization has almost reached the user tier limit for the following Atlassian Cloud Enterprise product:

• Confluence Enterprise

To ensure your teams have uninterrupted access to their Atlassian tools, contact your Atlassian representative to discuss your options.

You can also review your user count by going to admin.atlassian.com > Products > User counts.

Contact sales | View user counts

This email is unmonitored. If you have any questions, contact your Atlassian representative.

Cheers, The Atlassians

 

As a partner, I am managing several instances and it is always quite the hassle to find the relevant instance.

 

I have already opened several support tickets regarding this topic, can you do something about it (ie. changing the email template to include the organisation name/id)?

Best,

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