Help with recent Atlassian Admin Access changes

Bob Churchill March 4, 2025

I am a "site admin "  and  an "user Access Admin"  .  Until recently I could add and remove users in Confluence and Jira,  no issues.   Here recently something changed and now I am not able to add / remove users .  Defeats the purpose of being an administrator . 

 

Are there instructions on what access is required to add new users /  delete terminated users in the Jira, Confluence, Jira Service Manager environment ? 

Do I need to be the User Admin for all product lines ?

Thanks

2 answers

0 votes
Jessica
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 5, 2025

Hey @Bob Churchill 


Adding to Aaron's reply, you can refer to this documentation on what each admin role can do, depending on the user management experience you have in your Organization:

Even after letting your organization admin know the type of role you need to manage users for each product you are an admin of, please let us know. :) 

Cheers,
Jessica

0 votes
Aaron Pavez _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 4, 2025

Hi @Bob Churchill 

You need to be an Org admin for that:

https://support.atlassian.com/user-management/docs/give-users-admin-permissions/

Check that your user has that permission.

Regards - Aaron

Bob Churchill March 5, 2025

Sorry - that is not what I am looking for.  I am not a Org Admin,  nor probably become one due to security. I know that an Org Admin can do all these things. 

I seeking to know if there is a way ,  that with the permissions that I have , "site admin "  and  an "user Access Admin" is it possible to be able to add / remove users .

For example,  if I am added to each product as User Admin ,  if it possible to be able to add / remove users .  In order to perform these actions,  must I be user access admin for each product ?

 

Aaron Pavez _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2025

I seeking to know if there is a way ,  that with the permissions that I have , "site admin "  and  an "user Access Admin" is it possible to be able to add / remove users .

Sorry for the misunderstanding. User admin access will allow you to add/edit/delete users. 

must I be user access admin for each product ?

Yes. You need User access admin for each product (jira, confluence,product discovery)

Regars - Aaron

Like Jessica likes this
Bob Churchill March 5, 2025

Thank you Aaron

 

That s what I was seeking (hopefully) ,  I will now alert the Org Admin of what he needs to do ,  thanks 

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