Help with recent Atlassian Admin Access changes

[Bob Churchill]

I am a "site admin "  and  an "user Access Admin"  .  Until recently I could add and remove users in Confluence and Jira,  no issues.   Here recently something changed and now I am not able to add / remove users .  Defeats the purpose of being an administrator . 

Are there instructions on what access is required to add new users /  delete terminated users in the Jira, Confluence, Jira Service Manager environment ? 

Do I need to be the User Admin for all product lines ?

Thanks

[Jessica]

Hey @Bob Churchill 

Adding to Aaron's reply, you can refer to this documentation on what each admin role can do, depending on the user management experience you have in your Organization:

• What are the different types of admin roles? 

Even after letting your organization admin know the type of role you need to manage users for each product you are an admin of, please let us know. :) 

Cheers,
Jessica

[Aaron Pavez _ServiceRocket_]

Hi @Bob Churchill 

You need to be an Org admin for that:

https://support.atlassian.com/user-management/docs/give-users-admin-permissions/

Check that your user has that permission.

Regards - Aaron

[Bob Churchill]

Sorry - that is not what I am looking for.  I am not a Org Admin,  nor probably become one due to security. I know that an Org Admin can do all these things. 

I seeking to know if there is a way ,  that with the permissions that I have , "site admin "  and  an "user Access Admin" is it possible to be able to add / remove users .

For example,  if I am added to each product as User Admin ,  if it possible to be able to add / remove users .  In order to perform these actions,  must I be user access admin for each product ?

[Aaron Pavez _ServiceRocket_]

> I seeking to know if there is a way ,  that with the permissions that I have , "site admin "  and  an "user Access Admin" is it possible to be able to add / remove users .

Sorry for the misunderstanding. User admin access will allow you to add/edit/delete users. 

> must I be user access admin for each product ?

Yes. You need User access admin for each product (jira, confluence,product discovery)

Regars - Aaron

[Bob Churchill]

Thank you Aaron

That s what I was seeking (hopefully) ,  I will now alert the Org Admin of what he needs to do ,  thanks