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Alice Park
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March 12, 2024

Why can we not add guests to a document? The option is there but the "Add" button is greyed out, even when you input the email address. Is this feature broken?

1 answer

2 votes
Teodora _Old Street Solutions_Tempo_
Community Leader
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March 12, 2024

Hi @Alice Park 

Are you the admin of the instance? Only organization or site admins can invite guests to Confluence following these steps (you can read more on the Support Documentation portal)

  1. Go to admin.atlassian.com. If you have more than one organization, select the one you want.

  2. Select Directory > Users.

  3. Select Invite users.

  4. Add the email addresses of the guests you want to invite. (You can invite up to 10 guests at time.)

  5. Open the product role dropdown for Confluence.

  6. Unselect the User role.

    1. If you don’t unselect this, the user will be considered a regular paid user.

  7. Select the Guest role.

  8. Make sure to select the correct role for all other products. (Guests are only available in Confluence.)

  9. If in doubt, skip the Group membership field. It’s not required.

  10. (Optional) Personalize the email invite that the guests will receive.

  11. Select Invite users.

 

Alice Park
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 12, 2024

Hi Teodora! Appreciate the help/steps but still no luck. I own the space I'm trying to send, and also asked the company admin to try but he was also unable to. Any other tips? 

Barbara Szczesniak
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March 12, 2024

@Alice Park 

  • How far in the steps that @Teodora _Old Street Solutions_Tempo_ listed was your admin able to get to? Did they get all the way to step 11, but the Invite Users button was not available?
  • Are you trying to add more than 5 guests per paid user?
  • Are you trying to add users as guests who were previously paid users in your site?

You have indicated that you are on the Premium plan, so, if we cannot help you resolve this, your Site/Org Admin should be able to contact Atlassian Support for assistance.

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