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Google Drive for Confluence (by Atlassian) not working with video files Edited

We use the 'Google Drive for Confluence' app to embed videos stored in Google Drive in a Confluence page. I find it very unreliable. My steps to embed are simple:

  1. while editing, click Files & Images link at top of page
  2. choose Google Drive
  3. follow the directory to find the file I want
  4. choose the video file


Once the page is published, sometimes the video will show a preview/thumbnail and will play as expected. At other times there is no preview, there is only a grey box as shown below. (There is not much to see, really.) Clicking in the box does nothing. Nothing plays.




Anyone else experience this? Do you know of a way to produce reliable results? Is there something I'm missing? Is this a bug? What other ways are there to embed videos in Confluence Cloud?

Thanks in advance for the help.


PS. I know about linking out to Google Drive and playing the video there and have used that in the past. I prefer to minimize the external page loads where possible.

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