Gliffy images are not displayed

[Deepthi Sajja]

Hi,

Recently we have upgraded to Confluence 8.4 and then onwards we are getting error 

Gliffy Macro Error

You do not have permission to view this diagram.

[Sayed Bares [ServiceRocket]]

@Deepthi Sajja according to Gliffy documentation your are facing this error because:

This error occurs when the viewer does not have permission to view the Confluence page where the diagram was originally created.

When adding a Link to an Existing Diagram on a new page, the security settings of the original Confluence page apply to the diagram on any Confluence page where it is added or linked. Users who do not have permission to see the original Confluence page will not have permissions to view the diagram even when it is linked on a page they do have permissions to view. The permissions for a diagram are set on the page where the diagram is created and stored as an attachment. See Gliffy diagrams on the Confluence attachments page.

• https://help.gliffy.com/confluence/Content/GliffyConfluence/Troubleshooting-Confluence.htm?Highlight=image%20attach

I would suggest raising a support ticket with Gliffy if the above didn't fix the issue

[Samie Kaufman - Your Gal at Gliffy]

@Sayed Bares [ServiceRocket] ! Thanks so much for the help; this is a better answer than I would have given! :) 

@Deepthi Sajja you can also email our team directly at support@gliffy.com to open a ticket, if you'd prefer!

[Deepthi Sajja]

Hi,

I have changed the permissions also, previously same user was able to see the diagram but not any more. Even I gave anonymous user permission. 

[Samie Kaufman - Your Gal at Gliffy]

I'm sorry that didn't work. You should definitely email our support team! Thanks, Deepthi!

[Deepthi Sajja]

Thanks Sayed Bares _ServiceRocket.

Samie, I have sent an email to the support team with details. Thank you.

[Summer Prisock]

Did you ever get a resolution from support on this? We are seeing the exact same problem after our recent upgrade. We’ve opened a case, but just curious if you’ve had any success yet. 

[Lakshmi S]

Hi Team,

Is this problem resolved, We recently upgraded Confluence from version 8.9.3 to 8.9.7. After the upgrade, some Gliffy images are not rendering, and we can see this on certain pages.

Gliffy version : 10.1.6

[Samie Kaufman - Your Gal at Gliffy]

Hi @Lakshmi S ! 

I would assume at this time that you may be running into a separate issue. Would you please reach out to our support team if you haven't yet? Their email is support@gliffy.com 

Thank you!!

[Samie Kaufman - Your Gal at Gliffy]

Hi @Deepthi Sajja and @Summer Prisock !

I just learned that this is addressed in Gliffy version 10.1.2

Feel free to reach out to support@gliffy.com again if needed!

Thanks,

Samie