It sounds like you might be experiencing issues with granting access to a user in Atlassian Crowd. Here are steps to troubleshoot this issue based on the provided sources:
Ensure the User is Authorized:
Verify that the person's username is in a user directory where all users are authorized to use Crowd. Refer to the Crowd documentation for steps to check user authorization levels
Check the User's Group Membership:
Ensure the user is a member of the appropriate group, especially if they need administrator rights. For Crowd, ensure the user is a member of the 'crowd-administrators' group
Authentication Testing:
You can test the user's login to a specific application to verify if they are facing login issues due to application, directory, or group associations in Crowd. This can be done through the 'Authentication Test' tab in the Crowd Administration Console
Check for User Aliases:
If the person has different usernames in applications like Jira and Confluence, make sure appropriate aliases are set up for the user in Crowd. Aliases can be managed on the user's 'Applications' screen in Crowd
If these steps do not resolve the issue, I recommend referring directly to more detailed documentation or reaching out to the Atlassian support community for further assistance.
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