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Favicon not updating

Graham Jones
Graham Jones November 5, 2024

Hi, Im using Confluence cloud premium and cannot update the Favicon for our company. see image below, new favicon uploaded in configuration, changes saved, confluence confirms changes saved, but then it does not update to the new icon, I have tried clearing browser cache, closing and reopening browser but nothing works, please advise on workaround?

Screenshot 2024-11-05 at 12.54.09.png

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Cyrille Martin
Cyrille Martin
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November 5, 2024

I have the issue with Safari, but with Chrome the favicon is displayed correctly.

Which Web browser are you using ? It seems to be Chrome... Weird you don't have the favicon then.

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Graham Jones
Graham Jones November 5, 2024

Yes using Chrome, I noticed that following the first time I click save configuration changes (after uploading new Favicon) and I try navigate away from the configuration page it states I may lose unsaved changes, I then save again and navigate away with no error message but the favicon does not update

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Cyrille Martin
Cyrille Martin
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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November 5, 2024

hi @Graham Jones ,

It seems to be a recurrent bug : https://jira.atlassian.com/browse/CONFCLOUD-69525

and not properly fixed, or which re-appeared

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Graham Jones
Graham Jones November 5, 2024

Hi Cyrille, thank you, that ticket in the link above shows as closed and has a resolved date, do you know how to reopen a ticket  so I can add my information added, to try get resolved

kind Regards

Graham

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