Editor toolbox in ticket description field when I create Issue

Christophe SEBAOUN November 27, 2024

When creating a ticket, I don't see the Editor toolbox in the description field (image1). How can I activate it? I have this toolbox when I go back to the ticket (image2).

image1.pngimage2.png

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Tomislav Tobijas _Koios_
Community Leader
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November 27, 2024

Hi @Christophe SEBAOUN ,

Are you sure you're looking at the same field in image one and image two?

The field 'Description' from the first image would suggest it is a paragraph field using Default text renderer, while the other field is using Wiki style renderer. This option can be configured via issue field configuration.

Also, a question here would be is this somehow related to Confluence (as it's posted in Confluence group)? Are you creating issues from Confluence or the first issue is simply create screen in Jira?

Cheers,
Tom

Christophe SEBAOUN November 28, 2024

I'm sorry, you're right, it's just a simple create screen in Jira.

Tomislav Tobijas _Koios_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 28, 2024

@Christophe SEBAOUN , can you navigate to that particular create screen and check if there are maybe two description fields with the same name? 

For example, I've just created another 'description' field that uses default rendering and system one uses wiki-style rendered.

2024-11-28_11-01-06.png

If there are two same-named fields, I suggest renaming the custom one to avoid confusion.

Christophe SEBAOUN November 28, 2024

Thanks for your help.
It came from the field configuration, although I saw Wiki Style Renderer, it had not been updated.
After the update, the toolbox displayed correctly.

 

image.png

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