Draw.io visible, but not editable and not saved

[Jörg Neuhaus]

Hi,

I made a draw.io on Friday, saved it several times, even the whole page and wanted to move on today.
Unfortunately I can't edit or access it anymore:
The system says, there are changes.

When I want to edit, I see the change should be, that I entered some letters instead of the drawing.

And in the versions of the side, there is only the actual one and the empty one.

How do I get the actual saved drawing back, to move on with editing?

I also tried it on a new page, to get the recent draw.io, and I see two version of this drawing, but when I choose them, they are empty.

I would be appreciated I could get help.

Thank you!

[Jörg Neuhaus · Accepted solution]

Our administrator says, this is an open bug of Atlassian.

But I was able to use a workaround.

I copied the problematic page, and have now the editable draw.io available!

[Rodrigo]

Thanks for this update! Will definitely be helpful on my side :)

[Alex Koxaras _Relational_]

Hi @Jörg Neuhaus and welcome to the community,

If I were you, I would create a support request directly to the vendor https://drawio.atlassian.net/servicedesk/customer/portal/14