Draw.io Diagram Not Found

[Kenan Övünç Konaklıoğlu]

I cannot see the diagrams that I used on pages. There is a loading gif and after a couple of seconds, I get the "Diagram not found" error.

Some of the diagrams I created, some of them by my teammates. But I am the only one who experiences this. Everyone else can view and use diagrams.

When I try to create a new one, app allows me to do it. However, once I save and publish the page again I get the same error message. Even if I try to edit the diagram that I created, I get a popup message saying "an embedded page at ac.draw.io says Error: diagram not found"

[David Benson [draw.io] · Accepted solution]

Hi,

Please could you file a ticket at https://drawio.atlassian.net/servicedesk/customer/portal/14/group/15/create/49 with these details?

Best,

David

[Kenan Övünç Konaklıoğlu]

Hi David, thank you for your support. However, I found the particular culprit to this issue. It's Kaspersky antivirus that somehow was blocking the endpoint after their recent big update. I have just reinstalled it and added their browser extension. Ever since it works just as it was.

Best.