Disabled user in Confluence

Hi All,

I met the following error: a user suddenly cannot reach anything in Confluence however he has all the permission.

I checked the user in the Admin - Manage Users menu and the user is disabled. I am the only admin, so nobody could inactivate him.

See the attached image, I have never experinced an error like this before.

1 answer

Hi there,

May I know if you have integrate Confluence against any external user management such as JIRA or Crowd. If that is the case, there is a possibility that the mentioned user is disabled from the external user management side which will be reflected on Confluence side.

Hope it helps.


Septa Cahyadiputra

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

299 views 2 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you