Confluence loads JIRA issues indefinitely Edited


I'm having trouble with Confluence page which uses JIRA issues macro. Certain issues in my project have loading animation next to them with text "Getting issue details ...". Indefinitely. Do you have any suggestion where should I look for hints what might be wrong? I checked JIRA access log and catalina.out but I don't see any errors. I suspect that this behaviour is caused by wrong permissions or something like that? Or perhaps something specific on issue level, fields, assignees, component ...? Thanks.



2 answers

3 votes

Bump. I have the same problem. I am putting multiple JIRA references into a confluence page. Each reference points to a single JIRA item by issue number (no complex queries.) All of the JIRA items render, but some of them (randomly scattered through the page) spin indefinitely on "Getting issue details." Even these spinning items have otherwise rendered correctly--the spinning message appears to the right of the (correct) item status display. I don't see a pattern to it. The links that have trouble are from different projects, they are in different states, scattered through the page. It's very annoying.

Iain Lowe I'm New Here Apr 11, 2018

I'm seeing the same thing. It renders the JIRA snippet graphically, but then appends the spinner, ticket id, and the loading message. I agree ... very annoying.

1 vote

 What is the search filter used in your JIRA issues macros?

Are they filters to return just one issue by key? For example: 

key = STORY-123

If you use more complicated JQL, performance can sometimes be improved by restricting seaches by project. For example: 

project = SOMEKEY and status = Open and summary ~ sometext

is better than:

status = Open and summary ~ sometext

I had some slow loading Confluence JIRA issues macros which were improved when I added project key to the underlying searches. 


Issues are retrieved by "key = STORY-123". This is pretty fast when I invoke it directly in JIRA. 

Weird thing is, I can actually see those rendered out propely in Preview of page edit. But when I get back to original page, it shows waiting animation :-(. Can this be something with Confluence<>JIRA project permissions or something?


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