Confluence loads JIRA issues indefinitely Edited


I'm having trouble with Confluence page which uses JIRA issues macro. Certain issues in my project have loading animation next to them with text "Getting issue details ...". Indefinitely. Do you have any suggestion where should I look for hints what might be wrong? I checked JIRA access log and catalina.out but I don't see any errors. I suspect that this behaviour is caused by wrong permissions or something like that? Or perhaps something specific on issue level, fields, assignees, component ...? Thanks.



8 answers

Bump. I have the same problem. I am putting multiple JIRA references into a confluence page. Each reference points to a single JIRA item by issue number (no complex queries.) All of the JIRA items render, but some of them (randomly scattered through the page) spin indefinitely on "Getting issue details." Even these spinning items have otherwise rendered correctly--the spinning message appears to the right of the (correct) item status display. I don't see a pattern to it. The links that have trouble are from different projects, they are in different states, scattered through the page. It's very annoying.

I'm seeing the same thing. It renders the JIRA snippet graphically, but then appends the spinner, ticket id, and the loading message. I agree ... very annoying.

 What is the search filter used in your JIRA issues macros?

Are they filters to return just one issue by key? For example: 

key = STORY-123

If you use more complicated JQL, performance can sometimes be improved by restricting seaches by project. For example: 

project = SOMEKEY and status = Open and summary ~ sometext

is better than:

status = Open and summary ~ sometext

I had some slow loading Confluence JIRA issues macros which were improved when I added project key to the underlying searches. 


Issues are retrieved by "key = STORY-123". This is pretty fast when I invoke it directly in JIRA. 

Weird thing is, I can actually see those rendered out propely in Preview of page edit. But when I get back to original page, it shows waiting animation :-(. Can this be something with Confluence<>JIRA project permissions or something?


Yes, my macros are also all of the form "key = STORY-123." I tried the suggestions other people here have mentioned:

* use STORY-123 instead of key = STORY-123

* edit the macro and express the same criteria again in case it got corrupted

* delete the macro and recreate it

None of those had any effect for me.

I'm also having this issue - seems like a bug to me. Has anybody at Atlassian looked at this?

I am having this issue as well. Issue links and embedded filters just spin and don't load the ticket information. Very annoying

This issue has been around for about 4 years now and Atlassian has not fixed it. Given that Jira/Confluence integration was pretty much the only reason we were using Confluence and it doesn't work, we've now switched to and I honestly cannot tell you how much better off we are for it.

@Alex LamaI love Notion, but how do you integrate the two so that updated info in Jira is reflected in Notion?

We just use links - it hasn't been a problem for us at all. Notion covers such a large part of product/engineering and research anyway that the large majority of that work does not relate to a specific Jira task, and the ones that do simply have the url as a property. 

We get this issue and sometimes removing the JIRA macro and re-creating it fixed the issue. It looks like it sometimes gets corrupted. Also for single issues I have found searching for just the issue key instead of key = issue key works better (e.g. STORY-123 instead of key = STORY-123) although they should return equivalent results

To add in another note - I have a bunch of inserted checkboxes on the same page, and they all load as bullets instead of checkboxes. JIRA links are constantly loading and interactive checboxes show up as bullets and never turn into checkboxes.

Update - we restarted our JIRA/Confluence server and this issue went away for us.

We also have this issue which is very annoying as we ramp up on our Confluence usage. Any suggestions?

We are using the cloud environment

0 votes

Also facing the same issue; JIRA / Confluence Cloud, newly created confluence page, with a table linking to several JIRA items.

Unlike Martin Hanus, we're not seeing the correct rendering whilst in preview mode.

I've just tried deleting then re-adding the macros and now, the new macros are displaying correctly but I've still got what appears to be a ghost of the old one displaying Getting issue details, even though they aren't visible in edit mode :(

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