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Confluence failing to start

SherazadeC

Hello,

I'm very new to Confluence and I'm currently trying to create a staging version of a production environment. I'm working on RedHat Linux servers.
I've followed the documentation to do so, and have copied the home directory and installation directory of the production environment to a different physical server for the staging env.

After trying to start confluence with the right system parameters, confluence has failed. When I check the logs, I get this :

-- Unit confluence.service has begun starting up.
Nov 19 17:02:25 <hostname>start-confluence.sh[30501]: To run Confluence in the foreground, start the server with start-confluence.sh -fg
Nov 19 17:02:25 <hostname>start-confluence.sh[30501]: Confluence has been installed to run as confluence1 so please sudo run this to enable switching to that user
Nov 19 17:02:25 <hostname>systemd[1]: confluence.service: control process exited, code=exited status=1
Nov 19 17:02:25 <hostname> systemd[1]: Failed to start Confluence.
-- Subject: Unit confluence.service has failed
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
--
-- Unit confluence.service has failed.
--
-- The result is failed.
Nov 19 17:02:25 <hostname> systemd[1]: Unit confluence.service entered failed state.
Nov 19 17:02:25 <hostname> systemd[1]: confluence.service failed.
Nov 19 17:02:25 <hostname> polkitd[791]: Unregistered Authentication Agent for unix-process:30495:21877053 (system bus name :1.661, object path /org/freedesktop/PolicyKit1/AuthenticationAgent, locale en_US.UTF-8) 053 (system bus name :1.661 [/usr/bin/pkttyagent --notify-fd 5 --fallback], object path /org/freedesktop/PolicyKit1/AuthenticationAgent, locale en_US.UTF-8) (disconnected from bus)

I have no idea where to start looking for a solution and need all the help I can get,

Thanks.

Accepted answers

Pete Singleton

I'd guess it's down to the user you are trying to use to start the service:

Confluence has been installed to run as confluence1 so please sudo run this to enable switching to that user

So either login or su to user confluence1 before starting.

All comments

Pete Singleton

I'd guess it's down to the user you are trying to use to start the service:

Confluence has been installed to run as confluence1 so please sudo run this to enable switching to that user

So either login or su to user confluence1 before starting.

SherazadeC

Thank you

Sonja Athing

thx ! your comment reminded me this dev instance I'm supporting runs as confluence3

Tools Admin

When you run the installer, it will automatically create a 'Confluence' system account. It is probably best to use that account for running your application.

However, If you already have a system account and don't want to change it, you can change it in <install location>/bin/user.sh

The file will contain something like this:

# START INSTALLER MAGIC ! DO NOT EDIT !
CONF_USER="confluence" # user created by installer
# END INSTALLER MAGIC ! DO NOT EDIT !

export CONF_USER

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