Using Jira Service Desk (JSD) linked with Confluence for KB, we want to support the following scenario.
What's the best way to accomplish this? I'd like to know whether or not we need a single JSD project or more than one. Also do we need multiple Confluences spaces, how the security would work, etc.
Thanks in advance!
You can try by starting with a single project in jira and a single space in confluence.
kb pages uses tags per request type to define the content to display.
there are plugins like extensions for jsd that allows you to specifity security rules to hide or show request types
you can try to achieve what you need with this setup.
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