Certain External gadgets not being seen by confluence macro menu

[Fred W]

We are using Jira Datacenter 9.12.8 and Confluence Datacenter 8.5.12.

We use a number of Jira Gadgets in our confluence to add reports to pages. The native Atlassian supplied ones seem to be working ok. But after a recent upgrade the ones by Stonikbyte and Big Picture are no longer available in the macro menu (they have been in the past), if you cut and paste one that has already been added to a page, to another page that seems to work. You just cannot seem to add new to a page. The in built sprint velocity gadget does not seem to work either, even though that is built in Atlassian.

The rest api urls / feed url that we are using are the same ones we used before and rate limiting is not an issue.

[Danut M _StonikByte_]

Hi @Fred W,

This is Danut from StonikByte.  It might be a problem with the gadget feeds. Perhaps re-adding the feeds will resolve. 

My advice is to contact our support team at support@stonikbyte.com and someone will get back to you shortly.

Thank you,

Danut Manda 

[Sumair]

Hi @Danut M _StonikByte_ ,

Yes we have correct feed URL as per Confluence version setup in place.

https://confluence.atlassian.com/conf85/registering-external-gadgets-1283360961.html

[Shawn Doyle - ReleaseTEAM]

Two thoughts come to mind.

Did you verify the licenses are up to date for these addons?

Did you upgrade the addons after the Confluence upgrade?

[Sumair]

Hi,

1. Yes licenses are up-to-date.
2. The addons were already on compatible version so we upgrade Confluence but not addons under recent version upgrade.