Cannot save a page with @user mentioned

[Miro]

Hi everyone

As soon as there is a confluence-user mentioned in the page other than myself, I cannot save the page. When I try to save it, an unspecified error occurs. So I have no idea if there is a problem with the formatting, with user rights or if it is something totally different.

Has anyone experienced similar issues? Does anyone know what do do?

[Shannon S]

Hi Miro,

Can you show us what occurs in the Atlassian Confluence logs when you try to save? 

Kind Regards,
Shannon

[Miro]

Hi Shannon

I cannot exactly see what happens in the log when I try to save, because the times do not match. Here is the last part of the actual log:

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I also ran the log-analyser with the result, that we seem to get a lot of HeartbeatAction errors. Could that be the reason?

[Miro]

Can anybody help?

[Shannon S]

Miro - Apologies, there was an issue with our email notifications.

Those errors don't look like the usual ones, and the heartbeat is normal, so I'd like to make a ticket for you in our support system.

I'll be emailing you shortly to get more details.

Thank you!

Kind Regards,
Shannon

[bede]

We recently ran into the same problem, since latest update from v 5.6.x to v6.3.4

our user directory is managed by a linked JIRA server, which is in turn connected to ActiveDirectory

Any news on this topic? 

[Miro]

Hi Ben

The Atlassian Support got a dump of our database but they couldn't find en error. At the time everything works as it should but we actually never understood the problem.

I know that doesn't help so I suggest contacting Atlassian on this mather. I hope they can help you.

Best Regards

Miro