Cannot save a page with @user mentioned

Hi everyone

As soon as there is a confluence-user mentioned in the page other than myself, I cannot save the page. When I try to save it, an unspecified error occurs. So I have no idea if there is a problem with the formatting, with user rights or if it is something totally different.

Has anyone experienced similar issues? Does anyone know what do do?

1 answer

This widget could not be displayed.

Hi Miro,

Can you show us what occurs in the Atlassian Confluence logs when you try to save? 

Kind Regards,
Shannon

Hi Shannon

I cannot exactly see what happens in the log when I try to save, because the times do not match. Here is the last part of the actual log:

","fetchStart":"5","navigationType":"0","domContentLoadedEventEnd":"974","serverDuration":"112","key":"confluence.page.view","domLoading":"353","rack":"","isInitial":"true","responseStart":"337","userAgent":" 5.0 Mac OS X 10_12_6) 537.36 Chrome/61.0.3163.100 Safari/537.36","domInteractive":"810","domComplete":"1064","domainLookupStart":"5","isBigPipeEnabled":"false","readyForUser":"968","connectStart":"5","loadEventStart":"1064","manifestoHash":"","loadEventEnd":"1078"}|1507721097478|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||
1.6|2017-10-11 11:25:00,605|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|-||confluence.index.indexDocumentBuild|{"durationMillis":4,"attachmentType":"","documentClass":" ","searchResultType":"CHANGE"}|1507721100605|SEN-10122948||index||
1.6|2017-10-11 11:25:00,609|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|-||confluence.index.indexDocumentBuild|{"durationMillis":2,"attachmentType":"","documentClass":" ","searchResultType":"CHANGE"}|1507721100609|SEN-10122948||index||
1.6|2017-10-11 11:25:00,612|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|-||confluence.index.indexDocumentBuild|{"durationMillis":2,"attachmentType":"","documentClass":" ","searchResultType":"CONTENT"}|1507721100612|SEN-10122948||index||
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1.6|2017-10-11 11:26:14,726|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|5e81485a0b4945a2d69831b49721a223||logout|{"explicitLogout":false,"username":"5e81485a0b4945a2d69831b49721a223"}|1507721174726|SEN-10122948||security||
1.6|2017-10-11 11:26:14,746|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|677ba0b35c5ddd5c6f1494a658385790|2055385046|mywork.notificationcreated|{"application":"com.atlassian.mywork.providers.jira","globalId":"appId=8416bc7c-e537-33b4-8163-e61ad442331b&entity=issue&id=78721","action":"comment","notificationId":355,"entity":"issue","status":"DONE","username":"677ba0b35c5ddd5c6f1494a658385790"}|1507721174746|SEN-10122948|f348a5766646956c7c1be9ac568998b9|mywork.notification||
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1.6|2017-10-11 11:28:36,744|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0||confluence.decorator.metrics|{"decorator.message.elapsedMillis":2,"decorator.message.invocationCount":1,"decorator.form-aui.elapsedMillis":2,"decorator.sudo.invocationCount":1,"decorator.sudo.elapsedMillis":34,"decoratorNames":"form-aui message","decorator.form-aui.invocationCount":1}|1507721316744|SEN-10122948||impl.profiling||
1.6|2017-10-11 11:28:36,745|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|-||confluence.http.request.stats|{"requestUserTime":31,"reqTime":49,"timingEventKeys":" ","url":"authenticate.action","requestGCDuration":0,"dbReqFinishTimes":"","reqStartTime":1507721316695,"requestCorrelationId":" ","requestCpuTime":47,"requestGCCount":0,"dbReqTimesInMicros":"","timingEventMillis":"13,25,44,47,49"}|1507721316745|SEN-10122948||analytics||
1.6|2017-10-11 11:28:37,201|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|beforecountnewnotifications|{"username":"10d7e8b9a86870bf95164254cffd9fd0"}|1507721317201|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|mywork.host||
1.6|2017-10-11 11:28:37,689|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|confluence.viewpage.src.empty|{}|1507721317188|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||
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1.6|2017-10-11 11:28:40,633|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0||confluence.decorator.metrics|{"decorator.atl.admin.elapsedMillis":60,"decorator.atl.admin.invocationCount":1,"decoratorNames":" admin"}|1507721320633|SEN-10122948||impl.profiling||
1.6|2017-10-11 11:28:40,634|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|-||confluence.http.request.stats|{"requestUserTime":93,"reqTime":88,"timingEventKeys":" ","url":"plugins.servlet %","requestGCDuration":0,"dbReqFinishTimes":"","reqStartTime":1507721320544,"requestCorrelationId":" ","requestCpuTime":94,"requestGCCount":0,"dbReqTimesInMicros":"","timingEventMillis":"26,35,52,54,77,86,88"}|1507721320634|SEN-10122948||analytics||
1.6|2017-10-11 11:28:41,350|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|stp.log.analyzer.ran|{"duration":0,"scanId":"e486ee0f-a6eb-4a1d-bbbb-e2fea088500f","resultSize":0}|1507721321350|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|support.tools||
1.6|2017-10-11 11:28:41,637|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|confluence.viewpage.src.empty|{}|1507721321137|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||
1.6|2017-10-11 11:28:46,705|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|healthchecks.check.license.pass.done|{"severity":0,"failureReason":" 09 Aug 2018 Support ","isHealthy":true}|1507721323732|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||
1.6|2017-10-11 11:28:46,706|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|healthchecks.check.eol.pass.done|{"severity":0,"failureReason":"Confluence Version 6.3 Version 632 ","isHealthy":true}|1507721323732|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||
1.6|2017-10-11 11:28:46,706|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|healthchecks.check.tomcat.pass.done|{"severity":0,"failureReason":" Confluence Apache Tomcat/8.0.43, ","isHealthy":true}|1507721323733|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||
1.6|2017-10-11 11:28:46,707|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|healthchecks.check.hsql.pass.done|{"severity":0,"failureReason":" HSQL- H2 ","isHealthy":true}|1507721323734|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||
1.6|2017-10-11 11:28:46,707|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|healthchecks.check.jdk.pass.done|{"severity":0,"failureReason":" Java-Version 1.8.0 Java SE Runtime Environment ","isHealthy":true}|1507721323735|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||
1.6|2017-10-11 11:28:46,707|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|healthchecks.check.lucene.pass.done|{"severity":0,"failureReason":"","isHealthy":true}|1507721323735|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||
1.6|2017-10-11 11:28:46,708|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|healthchecks.check.internalAdmin.pass.done|{"severity":0,"failureReason":"Confluence Administrator","isHealthy":true}|1507721323736|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||
1.6|2017-10-11 11:28:46,708|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|healthchecks.check.collabEditingMode.pass.done|{"severity":0,"failureReason":" Team k ","isHealthy":true}|1507721323736|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||
1.6|2017-10-11 11:28:46,708|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|healthchecks.check.networkMount.pass.done|{"severity":0,"failureReason":" Lucene \"C: Files\\Atlassian\\Application Data\\Confluence .","isHealthy":true}|1507721323736|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||
1.6|2017-10-11 11:28:51,778|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|stp.log.analyzer.clicked|{}|1507721328046|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||
1.6|2017-10-11 11:30:06,477|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|confluence.page.reading|{"pageID":"3080220"}|1507721399275|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||
1.6|2017-10-11 11:30:29,404|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|stp.log.analyzer.done|{"duration":108,"scanId":"e486ee0f-a6eb-4a1d-bbbb-e2fea088500f","resultSize":2}|1507721429404|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|support.tools||
1.6|2017-10-11 11:30:31,058|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|stp.log.analyzer.display|{"urgency":"ERROR","scanId":"e486ee0f-a6eb-4a1d-bbbb-e2fea088500f","docId":"CONF-KB-777004078","count":58,"project":"-","time":"Tue Oct 10 14:00:19 2017","type":"kb"}|1507721429558|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||
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1.6|2017-10-11 11:32:22,040|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|stp.log.analyzer.result.clicked|{"scanId":"e486ee0f-a6eb-4a1d-bbbb-e2fea088500f","project":"-","matchCount":58,"source":"CACKB","pageId":"777004078"}|1507721536099|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||
1.6|2017-10-11 11:33:43,997|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|stp.get.help.clicked|{}|1507721620883|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||
1.6|2017-10-11 11:33:49,063|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|stp.create.support.zip.clicked|{}|1507721625413|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||
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1.6|2017-10-11 11:33:54,135|44f899a5fb7de29fdbe430437003a458|confluence|6.3.2|10d7e8b9a86870bf95164254cffd9fd0|85783132|stp.log.analyzer.clicked|{}|1507721630252|SEN-10122948|03378bd77389cc3537b7ff244eb4ee50|browser||

 

I also ran the log-analyser with the result, that we seem to get a lot of HeartbeatAction errors. Could that be the reason?

Can anybody help?

Miro - Apologies, there was an issue with our email notifications.

Those errors don't look like the usual ones, and the heartbeat is normal, so I'd like to make a ticket for you in our support system.

I'll be emailing you shortly to get more details.

Thank you!

Kind Regards,
Shannon

We recently ran into the same problem, since latest update from v 5.6.x to v6.3.4

our user directory is managed by a linked JIRA server, which is in turn connected to ActiveDirectory

 

Any news on this topic? 

Hi Ben

The Atlassian Support got a dump of our database but they couldn't find en error. At the time everything works as it should but we actually never understood the problem.

I know that doesn't help so I suggest contacting Atlassian on this mather. I hope they can help you.

Best Regards

Miro

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