Cannot connect after installation

Hi,

I am trying to test Confluence wiki. I installed a Windows version and after the installation when I try to access confluence on my local machine I get an error. The cause is:

java.lang.IllegalStateException: No internal directory found. Should have already been created in the previous step.
at com.atlassian.confluence.setup.actions.ConnectToJiraSyncDirectoryAction.getInternalDirectoryId(ConnectToJiraSyncDirectoryAction.java:89)

Uninstall and install did not solve the problem.

How can I get assistance? I am testing for a large company.

Thanks,

Rakefet

7 answers

1 accepted

0 votes
Accepted answer

Thanks. Uninstalled. deleted everything. installed. now I can connect.

1 vote

Hi Rakefet,

The provided stack trace seems to indicate that Confluence is having trouble when it tried to integrate with JIRA user management since Internal directory is no created yet.

This might be cause by interruption during the installation process. However, since this is a new installation of Confluence, the easiest way is to start from scratch.

To do this, you need to drop the current database and delete HOME directory content. Afterwards, just restart Confluence and it would run the installation from scratch.

Hope this helps.

0 votes

Looks like the user directory stuff is not set up. You'll need to read your log to find out why, but examine what you'v eset up first (e.g. are you just running it standalone, or have you attempted an Active Directory or Crowd setup?)

0 votes
Brian Tom Atlassian Team Sep 23, 2013

Hi Rakefet, thanks for submitting a support ticket. To recap what I wrote there, I recommend following Vicky's advice, but instead of managing users through JIRA do it from within Confluence. Then you can log in after installation is complete and modify your user directories.

0 votes
Brian Tom Atlassian Team Sep 23, 2013

Hi Rakefet, thanks for submitting a support ticket. To recap what I wrote there, I recommend following Vicky's advice, but instead of managing users through JIRA do it from within Confluence. Then you can log in after installation is complete and modify your user directories.

Hi all, I face the same issue. I have JIRA running in port 8090 and run Confluence in 8070. I got the setup page, tried for online evaluation key. I got the key and when I click the evaluation version, it throws the same error.

I tried the solution given by Vicky but dint work out. please help

I re-installed Confluence and it worked.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 24, 2018 in Confluence

Atlassian Research opportunity with Confluence templates

Do you use templates with Confluence? Take part in a remote 1-hr workshop. You'll receive USD $100 for your time!   We're looking for people to participate in a   remote 1-hr workshop...

1,030 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you