Breadcrumbs displays 'Error loading breadcrumbs' on some pages

Question

Hi Breadcrumbs displays 'Error loading breadcrumbs' in public view.

Title

How do we fix it? Thanks

Diego_88dj6o · Answer

Hello @Andrew Jocelyn !

I believe that you could try reaching to our support team here:

Atlassian Cloud Support

They will be able to assist you with this situation since this requires more detailed access to your instance.

Let us hear from you!

Andrew Jocelyn · Answer

Hi

Please see answers below:

Are the affected pages within the same space? - YES
Are pages from different spaces also affected? - NO
Were the affected pages imported into your Confluence site or created in it? - Created within it
Where exactly is this error being displayed? Would it be possible for you to share screenshots with us?

Diego_88dj6o · Answer

Hello @Andrew Jocelyn !

As I understand, the breadcrumbs is not correctly displayed in your pages. With this behavior in mind, I would like to ask you some questions.

Here we go:

* Are the affected pages within the same space?
* Are pages from different spaces also affected?
* Were the affected pages imported into your Confluence site or created in it?
* Where exactly is this error being displayed? Would it be possible for you to share screenshots with us?

I have seen similar behavior in the past. Usually, it meant that the site needed to be reindexed by Atlassian Support. If you need to, you can reach them here:

* Atlassian Cloud Support

Note on the screenshots:

Take care not to disclose any sensitive information within them. Everything here in the community and everyone can see.

Looking forward to your reply.