Breadcrumbs displays 'Error loading breadcrumbs' on some pages

[Andrew Jocelyn]

Hi

Breadcrumbs displays  'Error loading breadcrumbs' in public view.

<header class="ht-content-header">
<div id="ht-breadcrumb">
<ul>
Error loading breadcrumbs
</ul>
</div>
<h1>Title</h1>
</header>

How do we fix it?

Thanks

[Diego]

Hello @Andrew Jocelyn !

As I understand, the breadcrumbs is not correctly displayed in your pages. With this behavior in mind, I would like to ask you some questions.

Here we go:

1. Are the affected pages within the same space?
2. Are pages from different spaces also affected?
3. Were the affected pages imported into your Confluence site or created in it?
4. Where exactly is this error being displayed? Would it be possible for you to share screenshots with us?

I have seen similar behavior in the past. Usually, it meant that the site needed to be reindexed by Atlassian Support. If you need to, you can reach them here:

• Atlassian Cloud Support 

Note on the screenshots:

Take care not to disclose any sensitive information within them. Everything here in the community and everyone can see.

Looking forward to your reply.

[Andrew Jocelyn]

Hi

Please see answers below:

Are the affected pages within the same space? - YES
Are pages from different spaces also affected? - NO
Were the affected pages imported into your Confluence site or created in it? - Created within it
Where exactly is this error being displayed? Would it be possible for you to share screenshots with us?

[Diego]

Hello @Andrew Jocelyn !

I believe that you could try reaching to our support team here:

Atlassian Cloud Support 

They will be able to assist you with this situation since this requires more detailed access to your instance.

Let us hear from you!