Best way to speed resolution of outstanding tickets


I am trying to speak w/someone live b/c I'm not hearing back from the support techs involved in two different tickets...and I need their feedback to complete a project. As this delay is below the level of support I am used to receiving, I was hoping to connect with someone at the company live.

I called the San Francisco, CA number (well within West Coast business hours). I pressed the choice for Tech Support. However, the outgoing message indicated that I should visit It did say to leave a msg if there was a production outage, but that's not the nature of my issue.

Any ideas as to how I can expedite resolving this issue?


4 answers

0 vote

What sort of thing were the last updates on the issues you've raised at   Status updates?  Feedback?  Questions?

In one case, it was a request for further information....I needed more specific info than was provided.

In the other, Atlassian had asked me to have my DBA run a SQL query to determine what pages had ?hard? links to a particular page. My DBA ran the query, but the info returned was insufficient. They suggested I ping Atlassian. I did, with that question, and a related question,but did not hear back.



0 vote

So are these requests with you, or Atlassian?

With Atlassian. Thanks.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

698 views 21 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you