Degraded performance Customers may experience issues using Community search. Our team is investigating.
I am trying to speak w/someone live b/c I'm not hearing back from the support techs involved in two different tickets...and I need their feedback to complete a project. As this delay is below the level of support I am used to receiving, I was hoping to connect with someone at the company live.
I called the San Francisco, CA number (well within West Coast business hours). I pressed the choice for Tech Support. However, the outgoing message indicated that I should visit support.atlassian.com. It did say to leave a msg if there was a production outage, but that's not the nature of my issue.
Any ideas as to how I can expedite resolving this issue?
In one case, it was a request for further information....I needed more specific info than was provided.
In the other, Atlassian had asked me to have my DBA run a SQL query to determine what pages had ?hard? links to a particular page. My DBA ran the query, but the info returned was insufficient. They suggested I ping Atlassian. I did, with that question, and a related question,but did not hear back.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs