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2 Factor Authentication doesn't show initial QR code

Found an old thread describing an issue i'm facing.  Is there any solution besides the workaround described?  Anything I can do, as a general confluence user?

My company uses a self-hosted Confluence environment and I'm asking them for help but its slow moving, if anyone knows how the user (or Atlassian?) can solve this it would be greatly appreciated.

https://community.atlassian.com/t5/Confluence-questions/2-Factor-Auth-Secure-Login-doesn-t-shows-QR-code-for-some-users/qaq-p/109315

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