컨플루언스 접속 불가 문제

[양연경]

안녕하세요. 구로발게임즈 경영지원팀입니다.

컨플루언스(클라우드)에 접속하려고 일부 파일의 문구가 시작되는 동안 연결이 되지 않습니다.

Atlassian측에 지원요청시 발생하는 SEN(지원자격번호 -> 관리자 확인 가능)이 필요하다고 문의해 드립니다.

저희 쪽에서 SEN을 찾을 수 없는 경우 아래의 문제를 해결할 수 있는 방법이 있는지 확인이 될까요?

hello. This is Global Games Management Support Team.

When trying to connect to Confluence (Cloud), the connection fails while some file text is starting.

We would like to inquire with Atlassian about the need for the SEN (applicant eligibility number -> administrator confirmation) that is generated when requesting support.

If we can't find the SEN, is there a way to find the problem below?

[Ollie Guan]

Hi @양연경 ,

If you are unable to locate your SEN, you’ve got a few options:

• See if the product administrator at your company can help you.
• Contact the customer advocate team by completing a brief form on the Contact Us page. Use your company email address to avoid additional steps in validating your access to support for your product.
• Contact the customer advocate team by phone for help finding your SEN.
  • Austin, TX (USA): +1 512-640-3000
  • Sydney, NSW (Australia): +61 2 9262 1443
  • Amsterdam (Netherlands): +31 20 796 0060

https://confluence.atlassian.com/support/how-to-find-your-support-entitlement-number-sen-229840018.html