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Bug report - in resolution screen of embedded Jira ticket, custom labels field shows no labels

Stefan Draber January 17, 2024

Hi there,

we experienced following bug when transitioning a Jira issue embedded in Whiteboard:

When I change the issue status to done, the resolution screen opens as expected. In the resolution screen, there's a required custom label field 'Umfeld'. But when I click the field it does not show the previously used labels, instead it seems to be loading endlessly.

When I click the exact same field in the normal embedded issue view, it works fine.

I can send you a screen recording of what I'm doing, if needed.

Best regards,

Stefan

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Scott Le
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 17, 2024

Hi @Stefan Draber , please could you send a video? That'd be super helpful

Stefan Draber January 18, 2024

Hi @Scott Le 

sure, can you please provide a link to where I can upload the screen cap?

Scott Le
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 18, 2024

@Stefan Draber you can upload it to Google Drive or the likes and share the link

Scott Le
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 22, 2024

Hi @Stefan Draber , thanks for sending the GIF. Could you please let me know if you face the same issue doing that in Jira directly, without Whiteboards? 

Stefan Draber January 23, 2024

Hi @Scott Le 

no problems directly in Jira, works like a charme.

I also checked different browsers, same behaviour in both Chrome and Firefox.

Here's the exact error message from the Chrome console which pops up right when I click the field:

batch.js?jag=true&locale=en-US:1510 Uncaught TypeError: Cannot read properties of null (reading 'left')
at r.offset (batch.js?jag=true&locale=en-US:1510:548)
at r.offset (batch.js?jag=true&locale=en-US:1352:611)
at r.left (batch.js?jag=true&locale=en-US:1504:324)
at r.setPosition (batch.js?jag=true&locale=en-US:1516:4372)
at r._show (batch.js?jag=true&locale=en-US:1516:6159)
at r._showContent (batch.js?jag=true&locale=en-US:1516:3893)
at batch.js?jag=true&locale=en-US:1516:3809
at r.<anonymous> (batch.js?jag=true&locale=en-US:1516:5781)
at r.<anonymous> (batch.js?jag=true&locale=en-US:1516:3431)
at batch.js?jag=true&locale=en-US:1516:1198
at r.content (batch.js?jag=true&locale=en-US:1498:227)
at r.content (batch.js?jag=true&locale=en-US:1516:1141)
at r.refreshContent (batch.js?jag=true&locale=en-US:1516:3314)
at r._lazyInit (batch.js?jag=true&locale=en-US:1516:5373)
at r.show (batch.js?jag=true&locale=en-US:1516:3786)
at r.showSuggestions (batch.js?jag=true&locale=en-US:3184:5850)
at r._setSuggestions (batch.js?jag=true&locale=en-US:3184:4589)
at r.<anonymous> (batch.js?jag=true&locale=en-US:3184:5464)
at d (batch.js:27:14462)
at Object.fireWith (batch.js:27:15221)
at Object.fire [as resolve] (batch.js:27:15260)
at Object.<anonymous> (batch.js?jag=true&locale=en-US:3184:3849)
at d (batch.js:27:14462)
at Object.fireWith (batch.js:27:15221)
at Object.fire [as resolve] (batch.js:27:15260)
at r.<anonymous> (batch.js?jag=true&locale=en-US:3160:680)
at d (batch.js:27:14462)
at Object.fireWith (batch.js:27:15221)
at Object.fire [as resolve] (batch.js:27:15260)
at r.<anonymous> (batch.js?jag=true&locale=en-US:3142:775)
at Object.o [as success] (batch.js?jag=true&locale=en-US:1370:828)
at d (batch.js:27:14462)
at Object.fireWith [as resolveWith] (batch.js:27:15221)
at r (batch.js:35:864)
at XMLHttpRequest.r (batch.js:35:6694)

Scott Le
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 23, 2024

Do you know the custom field type? Providing the field configurations would be good for us to triage the issue. 

Stefan Draber January 25, 2024

Hi @Scott Le 

sorry for my late response, somehow the notification about your post got lost.

It's a Labels field

image.png

Stefan Draber March 19, 2024

Hi @Scott Le 

is there any updates on this one? From my end it still looks the same.

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