Hi there,
we experienced following bug when transitioning a Jira issue embedded in Whiteboard:
When I change the issue status to done, the resolution screen opens as expected. In the resolution screen, there's a required custom label field 'Umfeld'. But when I click the field it does not show the previously used labels, instead it seems to be loading endlessly.
When I click the exact same field in the normal embedded issue view, it works fine.
I can send you a screen recording of what I'm doing, if needed.
Best regards,
Stefan
@Stefan Draber you can upload it to Google Drive or the likes and share the link
Hi @Stefan Draber , thanks for sending the GIF. Could you please let me know if you face the same issue doing that in Jira directly, without Whiteboards?
Hi @Scott Le
no problems directly in Jira, works like a charme.
I also checked different browsers, same behaviour in both Chrome and Firefox.
Here's the exact error message from the Chrome console which pops up right when I click the field:
batch.js?jag=true&locale=en-US:1510 Uncaught TypeError: Cannot read properties of null (reading 'left')
at r.offset (batch.js?jag=true&locale=en-US:1510:548)
at r.offset (batch.js?jag=true&locale=en-US:1352:611)
at r.left (batch.js?jag=true&locale=en-US:1504:324)
at r.setPosition (batch.js?jag=true&locale=en-US:1516:4372)
at r._show (batch.js?jag=true&locale=en-US:1516:6159)
at r._showContent (batch.js?jag=true&locale=en-US:1516:3893)
at batch.js?jag=true&locale=en-US:1516:3809
at r.<anonymous> (batch.js?jag=true&locale=en-US:1516:5781)
at r.<anonymous> (batch.js?jag=true&locale=en-US:1516:3431)
at batch.js?jag=true&locale=en-US:1516:1198
at r.content (batch.js?jag=true&locale=en-US:1498:227)
at r.content (batch.js?jag=true&locale=en-US:1516:1141)
at r.refreshContent (batch.js?jag=true&locale=en-US:1516:3314)
at r._lazyInit (batch.js?jag=true&locale=en-US:1516:5373)
at r.show (batch.js?jag=true&locale=en-US:1516:3786)
at r.showSuggestions (batch.js?jag=true&locale=en-US:3184:5850)
at r._setSuggestions (batch.js?jag=true&locale=en-US:3184:4589)
at r.<anonymous> (batch.js?jag=true&locale=en-US:3184:5464)
at d (batch.js:27:14462)
at Object.fireWith (batch.js:27:15221)
at Object.fire [as resolve] (batch.js:27:15260)
at Object.<anonymous> (batch.js?jag=true&locale=en-US:3184:3849)
at d (batch.js:27:14462)
at Object.fireWith (batch.js:27:15221)
at Object.fire [as resolve] (batch.js:27:15260)
at r.<anonymous> (batch.js?jag=true&locale=en-US:3160:680)
at d (batch.js:27:14462)
at Object.fireWith (batch.js:27:15221)
at Object.fire [as resolve] (batch.js:27:15260)
at r.<anonymous> (batch.js?jag=true&locale=en-US:3142:775)
at Object.o [as success] (batch.js?jag=true&locale=en-US:1370:828)
at d (batch.js:27:14462)
at Object.fireWith [as resolveWith] (batch.js:27:15221)
at r (batch.js:35:864)
at XMLHttpRequest.r (batch.js:35:6694)
Do you know the custom field type? Providing the field configurations would be good for us to triage the issue.
Hi @Scott Le
sorry for my late response, somehow the notification about your post got lost.
It's a Labels field