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Field type "Page status" > no effect in automations when value is changed: BUG?

Filip Callewaert
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 5, 2023

I have a database with a field type "Page status". 
I can change this status from the database interface. Eg. I can change "draft" into "to be reviewed". Wonderful.

Now I have an automation rule that says to send an email to the page owner when a status changes into "to be reviewed". 

When I change the status to "to be reviewed" from the page-in-edit: the mail is sent.

When I change the status from "empty" to "to be reviewed" from the database interface: this does not act as a trigger for the automation rule. Nevertheless, the status on the page has been changed. 
The audit log of the automation shows that the rule did not react. A bug? Mind that I did check: Allow rule trigger: check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule.

When I change the status from "validated" to "to be reviewed" -- the mail is sent. But not from 'empty field' > "To be reviewed"


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0 votes
Divya Sriram
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 25, 2024

Hey Filip - this is a good question, let me check with my team on how this should work. 

Filip Callewaert
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 25, 2024
0 votes
Filip Callewaert
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 5, 2023

when the database field 'status' has a value, and you delete it first (click the 'cross' to delete), and then you add the status "to be reviewed": no mail is sent

when you do not delete the value, but change it > the mail is sent

empty field > "to be reviewed": no trigger

Filip Callewaert
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 5, 2023
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