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Better Knowledge base results through documented standards

The last knowledge base I launched had several hundred articles that needed to be generated by dozens of different individuals before our launch date.  In order to ensure consistency throughout the articles and help users find what they were looking for we implemented some basic standards that had to be followed.  We also created a template that was used to help facilitate these standards.  This information was then documented and distributed to the individuals who would be creating the knowledge base. 

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The end result was hundreds of articles that had a consistent format for the end-user and proper labeling to help with search results.  Titles and introduction paragraphs also contained keywords improving search results and customer satisfaction. 

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Creating simple standards before content creation takes place can save time and the headache of having to clean up articles at a later date.

 

 

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Taranjeet Singh
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 6, 2021

@Brant Schroeder I can feel you there! It's always better to have such content creation standards before content creation begins to avoid maintenance overhead later and it makes the life of an admin so much easier.

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PLATAFORMA DE CONTEÚDO GW February 14, 2023

 ola, eu gostaria de ver modelos de sites da base de conhecimento. alguém poderia dar essa força, onde consigo esses modelos?

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