Hi @Jason Held and welcome,
please take a look to the following troubleshooting article https://confluence.atlassian.com/bbkb/we-couldn-t-log-you-in-error-message-1236932685.html#:~:text=You%20attempt%20to%20log%20in,then%20try%20logging%20in%20again.
Hope this helps,
Fabio
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hey @Jason Held , try to raise a ticket to Atlassian support team https://support.atlassian.com/contact/
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I had an issue to login with an access so I logged with my SSO / instead of username / and my bitbucket http token instead of password.
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