how to fix error: unable to validate your permissions

Timothy Smallwood
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January 20, 2024

when clicking on the "Security" tab, I get the following error

"Something went wrong

We were unable to validate your permissions on this
Workspace. Wait a few minutes and try again"

Any suggestions ?

2 answers

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Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 23, 2024

Hello @Timothy Smallwood and thank you for reaching out to Community.

The Security tab shown in the left navigation bar when accessing a Bitbucket repository will actually access a third-party integration called Snyk.

Snyk enables developers to find, fix, and monitor vulnerabilities in their open-source dependencies and container images across their Bitbucket Cloud development workflow.

However, since this is an integration with an external application, only admins of the workspace have the required permissions to install the integration. Currently, you are not an admin of the workspace, and this is the reason why you are seeing the permission issue message when trying to access the Security tab.

In case you want to use that feature, you will need to first contact your workspace admin to install the security integration(learn more). Once the integration is installed in the workspace by an Admin, you should be able to access that page.

Hope that helps! Let us know in case you have any questions.

Thank you, @Timothy Smallwood !

Patrik S

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Timothy Smallwood
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I'm New Here
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January 20, 2024

this error is while I was logged into BitBucket .. the Security tab on that web page

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