failing to receive recovery / any email on other account

[steven]

having trouble receiving recovery / any email for @Steven Vroman (ending on ***opcom.be).  i have read there is a internal suppression list, any chance its on there ? went trough other steps (email should be fine now) , it wasn't went i tried first 3 times (couple hours ago)

[Ben · Accepted solution]

Hi Steven,

We have checked our email logs and have found that we are successfully sending emails to your mail server however the following error was received from your mail server for the email address:

554 5.7.1 [internal] recipient address was suppressed due to customer policy

This error is encountered on your mail server when any of the following conditions are met:

• The address was invalid (address does not exist)
• The user clicked the list-unsubscribe header
• The user clicked one of your emails and flagged it as SPAM. This FBL (FeedBack Loop) event should add that email address to your Suppression List.

I have removed the email address from the suppression list, so you may now try triggering emails again and let me know how it goes.

I would also suggest reaching out to your email administrator to whitelist our email accounts as follows, to prevent the issue from occurring in future:

noreply@am.atlassian.com
no-reply@atlassian.com
noreply@mailer.atlassian.com
notifications-noreply@bitbucket.org

For your reference, we also have a knowledge article online that details the email troubleshooting process in further detail:

• Email notifications not working

Cheers!

- Ben (Bitbucket Cloud Support)

[steven]

ty all good, it was condition one, was temporary removed for couple of days (also when i tried the first couple of times)