Hello. We have a JIRA Cloud instance and a team on BitBucket. Every month, we get an emailed invoice for the JIRA Cloud instance which is great. However, I don't see the BitBucket team on there nor do we get an emailed invoice for the BitBucket charges. How can I get an emailed invoice for BitBucket or officially add the BitBucket team to the Atlassian account?
:: Tom Anderson
Unfortunately, at this time, it is not possible to merge sen #'s - your Bitbucket product, and Cloud product each have their own individual SEN #. Any product that has an SEN #, either generates monthly, or yearly invoices depending on the plan you are on. Y
You can log in to see any past paid invoice using https://www.atlassian.com/licensing/purchase-licensing#managingmyaccount-6. If you are not receiving your monthly paid invoice, and are a technical, or billing contact on the account - please open a new support ticket at https://support.atlassian.com.
Our monthly plans charge the card on file automatically, so we do not generate open invoices before payment. However, if you would like, our Advocates Team can set your SEN # to an auto quote system which will email the contacts on file with a quote each month - the only downside being you will need to pay each quote individually every month without being auto charged. If you wish to have this enabled, please open a new support ticket at https://support.atlassian.com.
We are new Bitbucket users, on a paid plan. And I cannot believe what I am seeing. Have been searching for the Bitbucket invoice for an hour. Thought my spam filter was at fault. But, no, Atlassian has simply not figured how to send out an invoice via email when they charge me.
The invoice also does NOT appear on https://my.atlassian.com/billing/paidorders. So we are stuck. What do I tell my accountant? Shall she call you to chase up our invoice? Btw, we are an Australian company, same as you are. Under Australian corporate law, you are REQUIRED to produce an invoice when you charge us. Stop writing this nonsense about not generating an invoice when you charge someone. That's not even lawful.
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