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cant login into the bitbucket

Artiom Lunev
Artiom Lunev
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February 20, 2024

Hi,

 

When I'm trying to login into the bitbucket, I'm getting: "We couldn’t log you in" message. Could you please check what might be the problem?

 

Regards,

Artiom.

 

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 21, 2024

Hi Artiom and welcome to the community!

Your Bitbucket Cloud account was indeed deactivated, which is the reason for the error you were seeing (thank you @Laurie Sciutti for tagging me!).

I went ahead and reactivated the account. Can you please try logging in when you have some time and let me know if the issue is resolved?

Kind regards,
Theodora

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Laurie Sciutti
Laurie Sciutti
Community Leader
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February 20, 2024

Hi @Artiom Lunev and welcome to the Community!  Your account may be inactive so you'll need Atlassian Support assistance.  Maybe @Patrik S or @Theodora Boudale can assist.

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