Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

cannot login bit bucket Edited

Hi, instead of entering bit bucket  2FA code, i am unable to login to my accountbitbucket error.png

1 answer

1 vote
Ana Retamal Atlassian Team Nov 15, 2019

Hi Kunal, welcome to the Community!

Looks like you're entering a wrong two-step verification code. Do you have access to the device where two-step verification was set for this Bitbucket Cloud account?

If so, can you confirm you're using the right code for this account?

If any of the answers above is "no", then you can use one of the recovery codes that were given to you when you initially set up two-step verification. If you don't have them anymore, you can still obtain some recovery codes following the steps at Get recovery codes.

Let us know if you need any further assistance and we'll be glad to continue helping you. 

Best regards,

Ana 

I am using the same authenticator app(authy) but it is not working.

jredmond Atlassian Team Nov 15, 2019

Is the time correct on the device running Authy?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket

Powering DevOps with Bitbucket Server & Data Center

Hi everyone, The Cloud team recently announced 12 new DevOps features that help developers ship better code, faster   ! While we’re all excited about the new improvements to Bitbucket ...

1,787 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you