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can not connect to bitbucket server


what settings are required to allow clients to connect to bitbucket server?
I have a fresh install on ubuntu with apache reverse proxy. I am having a
difficult time finding documentation on this. This is the first attempt to login
immediately after install - 3 days trying to no avail. please help.

from log
"ERROR [2020-07-10 05:35:23,220] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Failed to check login for user [xxxxx] : You do not have permission to access URL 'https://bitbucket.xx.xxxxx/rest/api/1.0/users/xxxxx' please check the user credentials associated with this account. The request returned with status code 'Unauthorized'."


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