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bitbucket account locked out.

Edited
Noel Melvin
Noel Melvin Mar 10, 2022

Hi,

I am getting this message when i try to do Pull in Source tree software.

Your Bitbucket account has been locked. To unlock it and log in again you must
solve a CAPTCHA. This is typically caused by too many attempts to login with an
incorrect password.

 

Updated the current password in Control panel->Credential Manager

and also in Tools->Options->Authentication. but stil not working.

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_ Community Leader Mar 11, 2022 • edited

Hi @Noel Melvin ,

welcome to the Atlassian community!

You need first to login to Bitbucket via browser resolving captcha. After doing that you need to verify that your password, in source tree, is correct.

For a similar error please read the following article https://komal-agrawal108.medium.com/authentication-error-source-tree-90db7b422e9c

Hope this helps,

Fabio

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Noel Melvin
Noel Melvin Mar 14, 2022

Hi Fabio,

 

I really dont know how to access bitbucket through URL. The only thing i know is using Source Tree software. Need your  help.source tree error.JPG

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_ Community Leader Mar 14, 2022

The bitbucket URL should be https://stash.mynmg.com

Try to access with your credentials to that URL. After doing that retry to use SourceTree

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