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Why is pipeline runner getting authentication error on cloning repo?

Pratyush Raizada September 25, 2022
+ GIT_LFS_SKIP_SMUDGE=1 retry 6 git clone --branch="stable" --depth 50 https://x-token-auth:$$BITBUCKET_REPO_FULL_NAME.git $BUILD_DIR

Cloning into '/opt/atlassian/pipelines/agent/build'...

fatal: Authentication failed for ''

Attempt 1 of 6 failed.

Retrying in 1 seconds

Cloning into '/opt/atlassian/pipelines/agent/build'...

6 answers

1 accepted

1 vote
Answer accepted
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 25, 2022

Hi @Pratyush Raizada and @Jiří Turyna 

There seems to be a problem with bitbucket. Subscribe here for more updates.

calil.amaral September 25, 2022

Thanks for the reference.

1 vote
calil.amaral September 25, 2022

Same here.

This error consumed almost 2h of build time today.


Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 26, 2022

Hi @calil.amaral and anyone else affected by this issue:

Builds that end in "System error" should not detract build minutes from your workspace.

If you see that this is not the case, or if you manually stopped affected builds during the incident, you can raise a ticket with the support team.

You can create a ticket via, in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product.

Please provide the URLs of affected builds and we can check if they consumed build minutes, and if so, what options there are for a refund.

Kind regards,

0 votes
Байханов Шукурилло
I'm New Here
I'm New Here
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March 10, 2024

same problem occuring now 

0 votes
Naveen Joseph Gabriel August 12, 2023

@Alex Koxaras _Relational_ For each step this particular step(build step)  takes around 2 minutes of time to complete. I have 3 steps and total time spend is 6 minutes at build step. image.png

 Is there anyway to speed up this process?

0 votes
Pratyush Raizada September 25, 2022

The issue is fixed, thank Atlassian team!

0 votes
Jiří Turyna September 25, 2022

Same problem here

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