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Why can't I connect to my Atlassian account?

Sandra Cossio
Sandra Cossio April 2, 2019

Why do I get the following message:

''This account doesn't have access to any Cloud products
You might be using the server version of our products. Contact your administrator for help or visit Atlassian Support''

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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May 3, 2023

Hi @Sandra Cossio 

Do you try to login with an Atlassian account? Some reasons I can think of are:

  • Perhaps you've got two different Atlassian accounts and the one you logged in doesn't have any products
  • You are logging in with the correct atlassian account, but all your products have been deleted due to inactivity.
  • You are indeed using server versions of products and not cloud based products.
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