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Why I can't see BitBucket in my admin?

I started using BitBucket years ago. Then I started using JIRA later no. Then JIRA incorporated BitBucket but I can't see it as a product in my management, I can see it only in as a separate billing.

How can I make sense of it?

Screen Shot 2019-06-05 at 7.04.06 PM.pngScreen Shot 2019-06-05 at 7.02.57 PM.png

2 answers

1 vote
Mikael Sandberg Community Leader Jun 11, 2019

Hi @Luca,

The site admin is only for Jira and Confluence, Bitbucket has its own site admin, and that is why you do not see Bitbucket listed as a product under, but you can see it under

I looked at exiting requests for Atlassian Cloud and could not find a request to be able to manage Bitbucket from, so the only thing I can recommend is that you add a request for it if you would like to see all the Cloud products you subscribe to under

Thanks Mikael

I tried multiple time to subscribe to BitBucket in, hoping that it would allow me to join the accounts, but it bounces me back to the current subscription, therefore I can get a single billing from Atlassian.

Mikael Sandberg Community Leader Jun 12, 2019

You could still get a single bill for all your Atlassian Cloud applications, you just have to pay them annually I believe. Check with the Atlassian Licensing support, you can contact them here,

This is also very confusing for us.  Using Atlassian Access, you expect to see all of your atlassian products housed under the same administration with respect to users, roles and groups.  It decreases the value of the Atlassian access product and the atlassian.admin to not be able to at least view and/or have links to the administration parameters for bitbucket from there.

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