Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

We couldn’t log you in

Tomi Helevä
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 13, 2023

No matter what browser or PC I try to log in with, this same error persists. I can log in fine to atlassian.com and I can use this same account to post this question, but I can't log in to Bitbucket.

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

1 answer

1 accepted

0 votes
Answer accepted
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 16, 2023

Hey Tomi,

I have just re-enabled your workspace, I could see that it was marked as "DORMANT" due to not being logged in for a very long time.

Please attempt to log in and let me know how it goes.

Cheers!

- Ben (Bitbucket Cloud Support)

Tomi Helevä
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 15, 2023

Signing in worked fine, but there are two workspaces that I can't leave or manage. Not a huge problem, but some old resources that are no longer relevant.

Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 15, 2023

Hi @Tomi Helevä 

Awesome news! As for those workspaces, it looks like your workspace membership went stale in the backend when your account was in a dormant state. I've just refreshed these in the backend which has removed those 2 workspaces you mentioned from your account :)

Cheers!

- Ben (Bitbucket Cloud Support)

hats
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 3, 2023

This is happening also with my account. I cant log in with my account.

Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 3, 2023

@hats Done! :)

Like hats likes this
aparra February 6, 2024

I have the same problem..

 

Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 6, 2024

Hi @aparra 

I can't see any accounts linked to the email you have logged this question with that are de-activated, can you try to load Bitbucket in a different browser or with cache cleared?

Cheers!

- Ben (Bitbucket Cloud Support)

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events