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'We couldn’t log you in' (inactive account flag?)


Hello there,

I'm getting the 'We couldn’t log you in' page on bitbucket login attempt. I can login to atlassian id page OK. Haven't used either in some time, could be that bitbucket account is flagged as inactive. Would appreciate help on this. id is same as that used to post this msg. 

Many thanks


1 answer

1 accepted

1 vote
Answer accepted
Caroline R Atlassian Team Dec 24, 2021

Hi, ludions! Welcome to the community! 

I confirmed that your Bitbucket account was set as inactive, so I reactivated it. Could you please try to access it now and let me know how it goes?

Looking forward to hearing from you. 

Kind regards,

Many thanks, all working now. ludions

Caroline R Atlassian Team Dec 29, 2021

Hi, ludions! 

Thanks for your confirmation, I'm glad to know everything is working fine now! 

Kind regards,

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