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[Borislav Kulov]

Hello,
I haven't been using BibBucket for a while and now I can't login. I tried to reset my Atlassian password twice for the last couple of days. I'm able to login to my Atlassian account but I can't open BitBucket. I'm keep getting the following error:
"We couldn’t log you in. Try logging in again.".

Could you please elaborate on this?

[Ben · Accepted solution]

Hi @Borislav Kulov 

I could see that your account was de-activated because you had not logged into the UI since 2018, I have since re-activated your account and you should be able to login now.

Cheers!

- Ben (Bitbucket Cloud Support)

[Borislav Kulov]

Thanks Ben for the account reactivation. I can login now. 

I had a repository before, which I can't see now. I suppose it was delete because of inactivity?

[Ben]

Hi @Borislav Kulov 

Great news! I'm glad to hear you are able to login now :)

For those missing repositories:

• We would not delete GIT repositories for any reason even if there was a period of account inactivity, I've checked your account and all the workspaces you have access to - there does not appear to be any GIT repositories present there
• If those repositories you've mentioned were Mercurial (HG) repositories, however, support for these were sunsetted years ago and ultimately were removed from the platform back in 2020 (these cannot be recovered):
  https://bitbucket.org/blog/sunsetting-mercurial-support-in-bitbucket
   

Cheers!

- Ben (Bitbucket Cloud Support)